Last Updated: 04 August 2026
Agatha Crocodile Ranch ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 ("POPIA") of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://www.agatha-crocodile.co.za, use our services, contact us, or otherwise interact with us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
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Full name
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Email address
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Telephone number
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Information submitted through contact forms
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Information provided when making accommodation enquiries or reservations
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Any other information you voluntarily provide
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Date and time of access
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Pages visited
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Referring website addresses
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Website usage statistics
This information helps us improve website performance, security, and user experience.
2. How We Use Your Information
We may use your personal information to:
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Provide and manage our accommodation and hospitality services
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Respond to enquiries and reservation requests
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Process bookings and guest communications
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Communicate important service-related information
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Send marketing communications where legally permitted
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Improve our website, services, and guest experience
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Analyse website usage and trends
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Detect and prevent fraud, abuse, or security incidents
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Comply with legal and regulatory obligations
We will only process personal information where we have a lawful basis to do so.
3. Marketing Communications
With your consent or where permitted by law, we may send you information about our accommodation, special offers, promotions, and experiences.
You may opt out of receiving marketing communications at any time by:
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Clicking the unsubscribe link in our emails
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Contacting us directly
We will honour all unsubscribe requests promptly.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.
Cookies may be used to:
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Remember user preferences
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Enable essential website functions
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Measure website performance
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Analyse visitor behaviour
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Improve website content and services
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
5. Sharing of Personal Information
We do not sell your personal information.
We may share your information with:
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Trusted service providers who assist in operating our website and business
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Professional advisers, auditors, and consultants
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Regulatory authorities where required by law
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Law enforcement agencies where legally authorised
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Successors in the event of a merger, acquisition, or business transfer
All third parties are required to protect personal information and use it only for authorised purposes.
6. International Data Transfers
Some of our service providers may process information outside South Africa.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that such transfers comply with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to:
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Fulfil the purposes outlined in this Privacy Policy
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Provide our services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
When personal information is no longer required, it will be securely deleted, destroyed, or anonymised.
8. Protection of Personal Information
We implement appropriate technical and organisational measures to protect personal information against:
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Unauthorised access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction
While we strive to use commercially acceptable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
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Access personal information we hold about you
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Request correction or updating of inaccurate information
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Request deletion of personal information where legally permissible
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Object to certain forms of processing
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Withdraw consent where processing is based on consent
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Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us through the details provided on our website.
10. Children's Privacy
Our services and website are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate parental consent, we will take reasonable steps to remove that information.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically.
Information Regulator (South Africa)
If you believe your personal information has been processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
